Before Opening a Ticket

Send these five things and most clothing issues are answered in one reply instead of five.

Difficulty: Reference · Affects: both

INFO

Search: support, ticket, help, contact, what to send, report a problem.

What to send

Item	Detail
Product	Which Zaiders pack, and where it was purchased
Platform & build	Legacy or Enhanced, and your sv_enforceGameBuild value
Server version	FXServer artifact number
YMT count	Male, female, and creature metadata, across all resources — how to count
Symptom	Exactly when it happens: on join, on character load, on one item, one gender only

Crash evidence

• The exact error line from the log, copied as text.
• The three-word crash hash, if there is one.
• The relevant server.cfg excerpt: sv_enforceGameBuild, any increase_pool_size lines, and your clothing ensure order.
• What changed immediately before it started — a new pack, a build change, an artifact update.

A short excerpt beats a full log. Copy the lines around the error, not the whole file.

Do first

Run the isolation steps and count your slots. Telling us "female character crashes, we are at 5 of 5 female slots on b3570" gets a real answer immediately. "It crashes" does not.

Never send

DANGER

License keys, server passwords, database credentials, or full unredacted config files.

Related

• Crash Diagnosis
• Find Your Problem